The UAE’s Telecommunications regulatory agency (TRA) has released the results of the mobile network performance. The results account for 2 operators, showing that the smaller telecom services provider du’s voice quality is best when it involves outdoor calling. On the other hand, the older and larger player Etisalat excels in indoor voice quality service.
With regards to outdoor voice quality, du scored 97.02 percent while Etisalat achieved 95.33 percent; except for the indoor, voice quality placed Etisalat at 97.73 percent and du at 97.48 percent.
For the outdoor, call completion success rate where results placed Etisalat at 98.59 percent and du at 98.55 percent. While call setup success rate where Etisalat scored 98.83 percent and du 98.84 percent. The call drop rate where Etisalat was at 0.25 percent while du was at 0.30 percent. In terms of double service coverage for both 2G and 3G, both Etisalat and du exceeded 99 percent.
As for the indoor user experience; call completion success rate results put Etisalat at 98.89% and du at 98.80%. For call setup success rate, Etisalat scored 99.24 percent and du 99.42 percent. For the call drop rate, Etisalat was at 0.36 percent while du was at 0.63 percent.
The regulatory agency said the survey was administered by a highly-skilled workforce. In order to get results that reflect the status of mobile networks and services provided.
The survey covered quite 13,000km of the UAE’s roads at peak hours during working days. All the Emirates, Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah. Also because the Western Region and major highways were covered. Additionally, thousands of test calls and application trial runs were performed alongside similar tests. These tests were conducted indoors for 34 buildings or major facilities across different emirates.
The outdoor data transfer rate in dual mode (2G/3G) showcased Etisalat at 5724 kbps and du at 4583 kbps for FTP DL. Whereas for FTP UL Etisalat scored 681 kbps and du 796 kbps. Moreover, for HTTP browser protocol, Etisalat scored 5630 kbps and du 5570 kbps for HTTP DL. While for HTTP UL, Etisalat scored 721 kbps and du 857 kbps.
LTE Data Transfer Rate, Etisalat scored 17116 kbps and du 10786 kbps for FTP DL. While for FTP UL Etisalat scored 2100 kbps and du 1614 kbps. Moreover, for HTTP browser protocol, Etisalat scored 11968 kbps and du 7858 kbps for HTTP DL. While for HTTP UL, Etisalat scored 2111 kbps and du 1624 kbps.
The indoor data transfer rate in dual mode (2G/3G) showcased Etisalat 8287 kbps and du 6922 kbps for FTP DL, and Etisalat 763 kbps a du 327 kbps for FTP UL. Moreover, for HTTP browser protocol, Etisalat scored 6516 kbps and du 6836 kbps for HTTP DL, while for HTTP UL, Etisalat 762 kbps and du 445 kbps.
LTE Data Transfer Rate, Etisalat scored 24740 kbps and du 8728 kbps for FTP DL while for FTP UL Etisalat scored 2111 kbps and du 943 kbps. Moreover, for HTTP browser protocol, Etisalat scored 12682 kbps and du 7566 kbps for HTTP DL while for HTTP UL, Etisalat scored 2128 kbps and du 900 kbps.
“We are working towards performing tests that provide a good comparison and assessment of the mobile network services by employing state-of-the-art equipment utilized in most organizations and developed countries. These equipment measure key performance indicators that directly relate to the end-user experience through simulating an actual telecommunication environment in several conditions and several other areas, where network coverage, dropped calls, and therefore the clarity of calls are measured,” said Saif bin Ghelaita – Director of Technology Development Department at TRA.
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